Measurement, when used well, is a powerful tool for managing and improving performance. In Business Excellence, measurement has a clear purpose: to empower and enable people to manage and improve performance.
To facilitate this technically, performance information that is visible, understandable and actionable should be available to all colleagues in real time. Socially, this requires an environment where information is used to understand and improve performance; where colleagues can discuss problems, offer ideas and innovate in an environment free of blame and fear.
The combination of ongoing challenges, readily available performance information and fast problem-solving is what makes sport intrinsically motivating. With the intelligent use of performance measurement, any business can tap into this.
