Respect for people

Respect for people includes treating them with dignity and courtesy, of course, but also involves:

• Recognising that the people who do the job are the experts in that job, and, if properly led, engaged, empowered and developed, will make a significant positive difference, through problem-solving and continuous improvement, to quality, customer service and process performance
• Treating people like capable and responsible human beings and providing a positive challenge to improve, learn, develop and pursue ambitious goals, and in the process stretch themselves, unlock more of their potential, and achieve more.