Excellence is not a programme with a beginning and an end, but a philosophy that directs efforts at all levels of responsibility towards the more effective use of the resources available, to meet the needs of the customers.
(Jeffrey Liker and James Franz)
Business Excellence requires a long-term approach, balancing the need for short-term results with the steady, disciplined building of the capability for higher levels of sustainable success.
It is not a ‘programme’ that is ever done. It is a philosophy and a set of practices that need to be persisted with and constantly evolved over time.
