Sustained profitable growth is what the strategic planners of the world are always seeking, but find hard to achieve because their company’s operations cannot deliver on their strategy.
(James Womack and Daniel Jones)
Operational excellence is:
- The ability to deliver what the customer wants right first time, on time, every time, to cost
- The resilience to do this consistently in the face of various challenges
- The ability to improve and adapt seamlessly to external change
In competitive environments where delivering on a promise is make or break, operational excellence is the key to both retaining and improving competitive advantage.
