Category: Principles of excellence

  • 30 June 2025
    Perfection is defined as the complete elimination of wasted time, effort and resource so that the customer can be served…
  • 30 June 2025
    The assumption in Business Excellence is that sustainable success depends on satisfying the legitimate needs of all key stakeholders. That…
  • 30 June 2025
    Deming memorably noted that in his experience, around 94% of problems and possibilities for improvement related to some aspect of…